Benefits of Live Chat

If you have an online shopping website, live chat can help convert browsers into customers. It has the ability to provide convenience for your customers while helping to boost your online sales.

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Benefits of Live Chat

Convenient for Customers
With an online chat system for customers, there’s a reduction of wait times for questions compared to a call center. Customers are able to do multiple tasks while waiting for a response, and they don’t have to navigating a maze of phone options to speak to an actual person. Live chat won’t tie up the customer’s phone with long wait times, and customers can have multiple conversations in chat with other companies too.

Reduces Repetition
When customers call in to a company’s call center, they often spend time choosing menu options, entering their account number, name and address as well as their problem numerous times. It’s one of the most tedious aspects of calling customer service. With live chat, customers do not have to repeat information. There’s a record of the chat session for anyone who wants to review it too. This is helpful for when customers need to speak to a supervisor. They don’t have to repeat the entire conversation.

Cuts Down on Expenses
There are lower interaction costs with live chat services. Operators can interact with more than one customer at a time. It reduces the need to hire more representatives for a company. They can multi-task during live chat sessions too. Compared to a call center, the wait times are lessened and the operators can chat with multiple customers through the message box.

Increases Sales
When a customer is ordering from a website, they might have questions or be confused about a product. Without live chat, those customers might make a phone call to the company, but that’s rare. Most often, they will click away to another website where they might not have a problem, or they’ll plan to come back to it later. In either of these scenarios, the company has potentially lost a sale. If there’s a live chat representative to answer questions immediately, it eliminates the urge for buyers to leave the site without buying. A company like Solid Cactus provides chat services with operators who are trained to upsell as well as cross-sell products.

An Edge on the Competition
While there are numerous benefits to live chat like increased sales and reduced expenses, your competitors are not reaping these benefits. This means that you have an edge over them when customers are ordering on your site. With many customers spending more of their money online, having live chat helps companies connect with buyers.

With so many benefits to your customers as well as to your business, it makes sense to have live chat on your site. It reduces wait time for customers and cuts down on company expenses.

The Art of Gediminas Pranckevicius

Gediminas Pranckevicius is a freelance Illustrator / Artist based in Vilnius, Lithuania. He usually creates book illustration, music album covers and character designs.

Here are just some of the artist’s best works:

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The Art of Gediminas Pranckevicius

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visit Gediminas Pranckevicius’s site here:
gedomenas.com
© 2016 Gediminas Pranckevicius All Rights Reserved.

Designer’s Depot: the best source for artists, designers and art lovers.

The Art of Andrew Fairclough

Andrew Fairclough is an Illustrator, Designer and Art Director based in Sydney, Australia.

He got a degree in Business but his passion was designing. He managed to get a job in a design agency and in his own time he studied and designed skate and snowboard graphics. And now he is known for his retro, vintage style designs reminiscent of degraded prints.

Here are just some of the artist’s best works:

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The Art of Andrew Fairclough

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visit Andrew Fairclough’s site here:
kindredstudio.net
© 2015 Andrew Fairclough All Rights Reserved.

Designer’s Depot: the best source for artists, designers and art lovers.